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The philosophy of 'customer-centric, market-oriented' is deeply integrated into daily operations and training. The company adheres to market-oriented principles, firmly grasps market demand directions, and strives to meet customer needs. The marketing department regularly conducts market analysis, promotions, and exhibition planning, maintains communication with customers to understand their needs, and promptly relays product requirements to relevant departments to ensure product development and improvement align with customer expectations. This ensures customer satisfaction in terms of quality, price, delivery, and service, while also enhancing customer understanding and trust in the company and its products.

Currently, Tuorde Energy has established a broad customer base of over 600 clients, primarily in new energy vehicles, electric motorcycles, electric tricycles, low-speed four-wheel electric vehicles, AGVs, intelligent robots, electric boats, locomotives, mobile base stations, energy storage, medical equipment, and other fields, including many well-known brands in these sectors. The company has a comprehensive service system with a team of excellent professional customer service engineers. Adhering to a customer-centric principle, we handle various service requests and complaints with enthusiasm and efficiency, providing 24/7 uninterrupted service.

■ Provide battery selection services and design assistance.

■ Recommend new product information.

■ Provide technical training on product usage.

■ Regularly contact customers to track product usage.

■ Respond to customer feedback within 24 hours.